At Valora Paris, every locket and charm is crafted with care. Please review our policy before placing your order:

All Sales Are Final
We do not accept returns or exchanges once an order has been placed.

Defective Products
If your item arrives damaged or defective, contact us within 7 days of delivery for a free replacement. Photo or video proof is required.

Missing Charms
Charms may ship separately since we fulfill from multiple warehouses. Please allow extra time for all items to arrive.

Order Accuracy
Double-check your order before checkout, as changes or cancellations cannot be made once processed.

We appreciate your understanding and thank you for being part of the Valora Paris story.

We ship all orders within 5–9 business days. Each charm is handcrafted with care, and our detailed finishing process may extend handling times slightly. This craftsmanship ensures your locket and charms arrive with the highest quality and attention to detail.

To keep your locket and charms looking their best, follow these simple care tips:

Store your jewelry in a cool, dry place when not in use.

Gently wipe with a soft cloth after wearing to remove oils and dust.

Avoid water, perfumes, lotions, and harsh chemicals that may affect the finish.

Handle charms with care when inserting or removing them from your locket.

With proper care, your Valora Paris locket will shine beautifully for years to come.

All Valora Paris lockets and charms are covered by a 30-day craftsmanship guarantee.

• If your jewelry arrives with a manufacturing defect, we will replace it at no additional cost.
  

• Proof of defect (photo or video) is required to process a claim.
  

• This guarantee does not cover normal wear and tear, scratches, or accidental damage.
  

Our promise: every piece is crafted with precision and made to last.